Return and Cancellation Policy :
At Simply Hygge, our commitment to customer satisfaction is exemplified through a returns policy meticulously crafted to ensure a seamless and equitable experience. Recognizing the varying circumstances that may lead to a return, we provide our valued customers with comprehensive guidelines to navigate the process with ease.
1:Return Eligibility: A Reasonable Timeframe for Assessment
Merchandise purchased from simply-hygge.com is eligible for return, offering customers a window of 14 days from the date of delivery. This timeframe is designed to allow our customers to assess their purchases and make well-informed decisions about their satisfaction.
2:Pre-Authorization Process: Streamlining Returns with Precision
To initiate a return, it is paramount to adhere to our pre-authorization process. By calling 201-681-4140, customers can obtain the necessary authorization for their return. Returns not pre-authorized are subject to a 20% restocking fee, underscoring the significance of following our procedural guidelines with precision.
3:Non-Returnable Items: Acknowledging Uniqueness and Customization
Certain items fall into the category of non-returnable, including non-stock items, special orders, lighting, and polycarbonate items. This emphasis is placed to underscore these products’ unique and often customized nature, ensuring customers are cognizant of the specific conditions associated with their purchase.
4:Refunds for Defective Merchandise: Assurance of Quality
Refunds are exclusively issued in cases of defective merchandise that we are unable to replace. Our unwavering commitment to quality and craftsmanship means that we stand by our products, and in instances where defects are identified, we strive to address them promptly to maintain our commitment to excellence.
5:Customer Responsibility for Returns: Ensuring Secure Transit
Customers bear the responsibility for properly packing and sending returns at their expense. This encompasses ensuring that the returned items are securely packaged to prevent any damage during transit. Our aim is to receive returned items in the same pristine condition as when they were originally delivered to our valued customers.
6:Providing Shipping Information: Coordinated and Efficient Returns
Once a return is approved through our pre-authorization process, we proactively provide customers with the necessary shipping information. This commitment ensures a smooth and coordinated return process, allowing us to process returns efficiently and promptly.
7:Timely Claims for Defective or Damaged Items: Swift Resolution for Customer Assurance
Customers must file claims for defective or damaged items within 24 hours of delivery. This timeframe has been strategically chosen to enable us to promptly address any issues, provide assurance to our customers, and maintain the high standards of quality associated with Simply Hygge. We strongly encourage customers to inspect items immediately upon receipt to facilitate this swift resolution.
Order Cancellation: Flexibility with Considerations
Understanding the dynamic nature of our customer’s needs, we provide flexibility with order cancellations.
8:Cancellation Flexibility: Accommodating Changing Circumstances
Customers have the flexibility to change or cancel their orders at any time before they are shipped. This flexibility is a testament to our commitment to accommodating the evolving needs of our customers throughout the order process.
9:Checking Order Status: Efficient Changes with Informed Decisions
To facilitate cancellations or changes, we recommend checking the status of your order prior to making any adjustments. This practice ensures that changes can be made efficiently and minimizes any potential complications, streamlining the entire process for customer convenience.
10:Cancellation Fees: A Fair and Transparent Approach
Orders canceled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee. This fee structure is in place to cover processing costs incurred after the order has progressed beyond the initial cancellation window, ensuring a fair and transparent approach to order cancellations.
11:Made-to-Order Products: A Bespoke Consideration
Please note that made-to-order products cannot be returned. This underscores the bespoke and customized nature of these items, requiring careful consideration before placing such orders to align with the individualized preferences of our customers.
Our commitment is unwavering — to provide a transparent, accommodating, and customer-centric experience throughout the order process, ensuring that our customers are not only satisfied but delighted with their Simply Hygge products. If you have any inquiries or require assistance, please do not hesitate to contact our customer service team.